A unique partnership for an atmospheric Christmas at Holland Casino

Why Avontuur-BlachereNL?

During the selection process, your pitch from Avontuur-BlachereNL immediately stood out, Van der Spek continues when asked. The idea of working with richly decorated trees, original ornaments with a subtle nod to the game and other creative decorations fitted perfectly with the look and feel of our Holland Casino branches.

Moreover, your experience with complex locations, such as Schiphol Airport, and your previous service to some of our branches appealed to us. And above all, it was the active involvement and thinking along with us on how to stay within our budget that made the difference.

Do you also see strategic value in the collaboration?

According to Van der Spek, the strategic value of the cooperation can be seen in the following elements:

Guest Experience: Your high-quality and atmospheric Christmas decorations create a warm and inviting atmosphere. This creates a positive and memorable experience for our guests.

Brand reinforcement:The stylish and unique decorations help us distinguish and strengthen Holland Casino as a (premium) brand.

Sustainability: Both share a commitment to sustainability. With Avontuur-BlachereNL, we found a common focus on sustainability. Your use of eco-friendly materials and energy-efficient lighting aligns seamlessly with our sustainability goals.

Economic benefits: Through a long-term partnership, we benefit from economies of scale and cost savings. This allows us to operate efficiently while ensuring the quality of decorations.

How do you feel about the quality of service?

The quality of your service is excellent. Your attention to detail and dedication to fulfilling our needs ensure that our establishments have a unique and atmospheric look every year during the holidays. This not only contributes to an enhanced guest experience, but also reinforces our brand as a premium entertainment venue. The consistently high quality of decorations and reliable service make you, Avontuur-BlachereNL, a valuable partner for us.

Besides the richly decorated trees that really make a statement, we are very happy with the custom-made pillar ornaments and the ornaments hanging from the ceiling. This added a lot of atmosphere in many places with minimal space.

In terms of communication, things did not always go smoothly, but in case of urgency or matters under time pressure, there is always someone on hand and things move quickly. Despite the points of communication that could find improvement, communication is fine.

How effective do you find our response time and solution orientation?

We really like the flexibility and creativity offered to take into account local wishes (there are quite a few) and come up with an appropriate solution. We are completely unburdened.

The quick response times to unforeseen challenges, such as in the 2023 season, where a workable solution was provided within 24 hours, was also unprecedented.

What is your outlook on the future of our partnership?

In the long term, we expect this partnership to continue to contribute to strengthening Holland Casino's brand experience and guest satisfaction. We look forward to continued innovation in decoration concepts that continue to differentiate our venues, with an increasing focus on sustainability.

By continuing to work together, we aim for a long-term and successful partnership that delivers both economic benefits and a positive impact on the environment.

What are guests saying?

'Guest satisfaction in December 2023 and 2024 was the highest of the entire year. Guests indicated several times in their feedback that the atmospheric decorations contributed highly to their positive experience,” Van der Spek concludes.